Frequently asked questions
Will they fit my windows?
Yes - The Serene FlyScreen window system has been designed to fit every window. It can be fitted to the inside or the outside, to the face of the window frame or the plaster or masonry reveal. For Cat owners and Windows with ornate ironwork we recommend reveal fitting. The screen can be fitted to Wood, PVCu or Aluminium.
Will they fit my doors?
Yes - The Phantom Flyscreen door system has been designed fitted inside or outside depending on whether you have a inswing or outswing door. Sill adaptors can be supplied on the rare occasion when face fitting is not suitable. A member of our professionally trained local network will happily give you a no obligation survey please contact us or them directly on the dealer pages.
Is there a colour choice?
Yes - Our Aluminium Screens can be painted any colour or wood grained to match your home and window/door frames. A member of our professionally trained local network will happily give you a no obligation survey please contact us or them directly on the dealer pages.
What is the warranty?
Our manufacturer's warranty covers the screens mechanics for the life you have it installed at the current property. This covers the mechanics and paint finish but not the fabric mesh it's self. If you have a accident this can of course be replaced at minimal cost.
How do I buy?
We are the manufacturer and supply through a network of selected and trained professional trades people. All of our network have be factory trained by our own trainer. We are always on hand to offer any technical support that maybe required.
Complaints?
If you are unhappy, about your service through us or the local network please call us immediately to help you. It is our goal to make sure all enquiries are managed in a professional manner, As members of the British Blind and Shutter Association we are bound by their rules and will happily let them get involved to give an impartial ruling.
Members of the British Blinds
and Shutters Association (BBSA).